1. Auto Parts ReturnsOur returns policies are dictated by our vendors. Vendors have strict returns policies and therefore, we are required to follow suit. We will attempt to work with any customer to assist in getting returns processed as quickly as possible, however, the Buyer is responsible for all shipping related activity. This includes arranging for the returned shipment and costs. No COD returns will be accepted. Returns will not be accepted on any items that has been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. All return parts must be in the original, undamaged packaging/box and must include a copy of your invoice. Our vendors will not accept returns in boxes of parts that cannot be resold. There are no returns on special order parts including but not limited to airbags, electrical, fuel related parts, high performance parts, racing parts or any previously installed parts. Our vendors typically have a no returns policy on these types of parts. There may be a 20% restocking fee for all returns that are accepted. Again, we will work with you to hopefully avoid a restocking fee, but the majority of the time, our vendors charge us a fee. Any part over 30 days from the date of the invoice is non-returnable as our vendors will not accept parts older than this.
The process to return parts is relatively simple. Returns must be in the original box and re-sellable, meaning the packaging/box that the part came in must be unmarked and undamaged. All returns must be sent to 455 Plaza Dr, Suite B, Atlanta, GA 30349. An email should be sent to Shipping@islandparts.com with the Subject line including "Return", your name and the invoice number. In the body of the email, there should be a note indicating what is being returned and which method it is being returned (i.e. DHL, Fedex, UPS, etc) with a tracking number. We suggest you track the shipment.
2. Core ReturnsCores are a part of the parts industry. National Parts will do whatever possible to alleviate the need for core returns, however, some parts may be rebuilt by the manufacturer and are sold on an exchange or 'core' basis. For those parts that fall under this category, you will be charged a 'core' charge. Core prices are included in the selling price and are usually designated as a separate line item on the invoice. To receive 'core credit', the "replaced" part must be returned to National Parts and be placed in the "new" parts' packaging, if appropriate. This is required so we can get the core credit from our vendor. The core must be in good enough condition that it can be refurbished by the manufacturer. The Replaced part must be returned within 30 days in order for the core credit to be issued. Core charges most commonly apply to engines, transmissions, transaxles, certain alternators and starters, brake shoes, CV Axles, some distributors, pumps and virtually all rack and pinion. The Buyer is responsible for coordinating all shipping, communicating with National Parts that the Core is being returned and all shipping costs related to the return of the core. As with other returns, no CODs will be accepted.